The Phoenix Pharmacy and Fountain is the realization of a decades-old dream borne out of a nearly fifty-year relationship with the city of Knoxville and a desire to serve the people of this great community. We are a full-service retail and long-term care pharmacy located on Gay St. in the heart of Downtown Knoxville, Tennessee. In addition to being a full-service pharmacy, we also make and serve fresh, super premium, small-batch ice cream and many other soda fountain favorites. Like so many of our predecessors, we believe there is no substitute for the neighborhood pharmacist, one who not only has a clinical understanding of patient needs but also whose vested interest in the community results in an individualized, quality-driven service that promotes excellent patient outcomes.
But the phoenix is not about resurrecting your grandfather’s neighborhood pharmacy; it is about reintroducing the attitude of it.
Not long ago, downtown pharmacies, complete with soda counters, served as central gathering spots for locals and visitors alike. They were places where seemingly everyone was welcome and the person behind either counter took the time to know each customer personally. We want to bring local back to pharmacy, and we want to do it in a way that pays homage to our city’s storied past while putting an indelible stamp on its future.
Our choice to start with and focus on the pharmacy was purposeful. Like so many of our predecessors, we believe there is no substitute for the neighborhood pharmacist, one who not only has a clinical understanding of patient needs but also whose vested interest in the community they serve results in an individualized, quality-driven service that promotes excellent patient outcomes.
The very same hands-on approach, customer-driven focus, and commitment to excellence is also the driving force behind the soda fountain and its unique culinary creations.
With the fountain, our philosophy is simple, we believe the hard way (the way our grandmothers and great grandmothers taught us to do it) not only tastes better but is better for you. That’s why everything from our ice cream to our marshmallow fluff is hand-made from the freshest possible ingredients by people who care about providing the best possible experience for each guest every time.